This is a courtesy translation. In case of discrepancy, the Spanish version prevails.

Terms of Service

Last updated: August 8, 2026 · Version 2026-08-08 · In force from September 7, 2026. Until September 6, 2026, the version of April 25, 2026 applies, which may be requested at the contact address in clause 16.

1. Acceptance of the terms

By accessing and using the MedicAI platform ("the Service"), you accept these Terms of Service. If you do not agree with any part of these terms, you may not use the Service.

2. Description of the service

MedicAI is a software-as-a-service (SaaS) platform designed for the comprehensive management of medical practices and medical centers in Argentina. The Service includes, among other features:

• Management of electronic medical records (historias clínicas)
• Scheduling and online appointments
• Electronic invoicing (AFIP/ARCA, the Argentine tax authority)
• Payment processing
• Artificial intelligence tools for clinical support

3. User responsibilities

The user undertakes to:

• Provide truthful information and keep their registration data up to date.
• Keep their access credentials confidential.
• Use the Service in accordance with applicable law, including Law 25.326 (Argentine Personal Data Protection Act) and Law 26.529 (Patients' Rights Act).
• Ensure that the processing of patient data through the platform complies with the applicable regulations.
• Not use the Service for illegal or unauthorized purposes.
• Be answerable for the truthfulness, accuracy and currency of the clinical and administrative information they enter into the platform, including information generated with the assistance of automated tools. MedicAI does not verify clinical content or replace professional judgment.
• Have the legal basis and the consent that the regulations require in order to process their patients' personal and health data on the platform (Law 25.326 and Law 26.529), and honor the rights that those laws grant to patients.
• Safeguard their access credentials, not share them, keep active the authentication factors that the platform offers, and notify MedicAI, without undue delay, of any unauthorized use or compromise of an account of which they become aware.
• Manage their team's access: add and remove the users of their organization, assign them the appropriate role, and revoke the access of those who are no longer authorized. Operations performed from the accounts of their organization are presumed to have been carried out by the user, unless proven otherwise.

4. Intellectual property

All intellectual property rights in the Service, including software, design, trademarks and content, belong to MedicAI. The clinical and patient data entered into the platform do not belong to MedicAI. Ownership of the medical record belongs to the patient (Article 14, Law 26.529) and its safekeeping is the responsibility of the user under the terms of clause 6. MedicAI acquires no right over that data other than the processing necessary to provide the Service, and does not use it for its own purposes.

5. Privacy and data protection

The processing of personal data is governed by our Privacy Policy and applicable Argentine law. Health data receives special protection under Law 26.529.

With respect to patients' personal data, the user acts as the data controller (responsable del tratamiento) and MedicAI as a provider of personal data processing services within the meaning of Article 25 of Law 25.326. MedicAI processes that data on behalf of the user, in accordance with the user's instructions and with these Terms, and applies the security measures described in the Privacy Policy.

If MedicAI becomes aware of a security incident affecting personal data of the user or of the user's patients, it shall notify the user without undue delay, reporting the known scope, the measures taken and the applicable recommendations, and shall provide the reasonable cooperation the user needs to fulfill the user's own obligations.

Where the user and MedicAI have entered into a specific personal data processing agreement, that agreement governs the relationship between the parties on the matter and prevails over this clause in the event of any discrepancy.

6. Ownership of medical records and roles of the parties

6.1. Ownership. The owner of the medical record is the patient (Article 14, Law 26.529).

6.2. The user is the depositary. The user (the professional who holds a private practice or the healthcare institution, as applicable) acts as depositary (depositario) of the medical records within the meaning of Article 18 of Law 26.529. The user is the party obliged to safeguard, keep custody of and retain them for the minimum period of ten (10) years counted from the last recorded entry, or for the longer period set by the regulations of the jurisdiction in which the user practices. That obligation belongs to the user, does not depend on contracting the Service and is not extinguished by its termination.

6.3. MedicAI's role. MedicAI acts exclusively as a provider of personal data processing services within the meaning of Article 25 of Law 25.326: it processes the data on behalf of and under the instructions of the user, does not acquire ownership of it, does not act as depositary of the medical records and does not assume the ten-year retention obligation under Article 18 of Law 26.529, which remains with the user. The availability of the information on the platform while the Service is in force is part of the performance of the Service and does not replace, extend or reduce the retention obligations that the law places on the user.

6.4. Safekeeping and available tools. MedicAI stores medical records with encryption of the clinical data and of the patient's sensitive identifiers (DNI national identity number, CUIL tax and social security number, contact details and address), with an immutable audit log of modifications and of access to the medical record, and keeps them available throughout the term of the Service. In addition, professionals can export their patients' medical records from the platform while the Service is operational. As good professional practice (and in the same way as with any record for which they are responsible), the user is advised to keep their own copies of the documentation that their legal retention obligation requires.

6.5. Notice regarding the expiry of the retention period. When the retention period expires, the medical record cannot simply be destroyed. Decree 1089/2012 (the implementing regulations of Law 26.529) places on the depositary (that is, on the user) the obligation to give the patient formal, verifiable notice (fehacientemente) six (6) months in advance of the expiry of the period and to offer the patient the options provided for in that regulation (collecting the medical record, keeping it in deposit, or having it microfilmed or digitized). MedicAI does not send those notices and cannot fulfill them on behalf of the user, because it is not the depositary and does not maintain the relationship with the patient. The user declares that they are aware of this burden and assume it.

6.6. Handling patients' rights. Responding to patients' requests regarding their medical record (in particular, delivering a copy within the period set by Article 14 of Law 26.529 and the exercise of the rights under Law 25.326) is the responsibility of the user. MedicAI shall provide the reasonable technical cooperation requested of it for that purpose.

6.7. Continuity of the Service. Should MedicAI decide to discontinue the Service, it shall give at least ninety (90) days' notice and shall make available to the user, free of charge and before the effective discontinuation, a complete export of the hosted medical records.

7. Availability of the service

MedicAI strives to keep the Service continuously available, but does not guarantee uninterrupted availability. Scheduled maintenance shall be carried out with prior notice whenever possible.

8. Prices, billing and price changes

8.1. Price per period. The Service is billed in monthly periods. The price applicable to each period is the one in force when that period begins, and includes or adds the applicable taxes as stated in the subscription details. The price of a period that has already begun does not change: no update applies retroactively to a current or already billed period.

8.2. Price structure. The amount depends on the number of professionals enabled in the organization and on the plan and add-ons contracted, in accordance with the published prices. Changes to the plan or to the number of professionals requested by the user apply in the manner and with the effective date communicated to the user at the time of the request.

8.3. Price changes. MedicAI may change the prices of the Service. Any change shall be communicated to the user at least thirty (30) calendar days before it takes effect, by email to the registered address and by notice on the platform, stating the previous price, the new price and the date from which it applies. The new price applies from the first billing period that begins after that date.

8.4. The user's right in the event of a price change. A user who does not accept the new price may terminate the Service without any penalty before it takes effect, by giving notice through any of the means provided for in clause 11. In that case, the previous price applies until the end of the current billing period, which the user retains in full. Use of the Service after the new price takes effect constitutes acceptance of it.

8.5. Index-based updates. Price updates may take as a reference the variation in the Consumer Price Index (IPC) published by INDEC (Argentina's National Institute of Statistics and Censuses) accumulated since the last update, or another official index that replaces it. In that case, the notice under clause 8.3 shall state the index and the reference period used. The update does not operate automatically: in all cases it requires the prior notice under clause 8.3 and is subject to the right of termination under clause 8.4.

8.6. Trial period and discounts. When MedicAI offers a trial period, a discount or a promotional condition, its scope and duration are those communicated at the time it is contracted. Once it expires, the price in force applies in accordance with this clause, subject to prior notice to the user.

9. Suspension for non-payment

9.1. Notice. If a subscription payment is declined or is not credited on time, MedicAI shall notify the user by email to the registered address and by notice on the platform, indicating how to settle it.

9.2. Period to settle. The user has a period of seven (7) calendar days from that notice to settle the payment. During that period the Service remains fully operational.

9.3. Suspension. If the period expires without the payment being settled, MedicAI may suspend the Service, and shall notify the user accordingly. The suspension consists of limiting access to read-only mode: the user retains access to view the information already entered and to the subscription management section, and cannot record new operations or modify existing information. The suspension does not entail the deletion of data or the termination of the contract.

9.4. Reactivation. Once the payment is credited, the Service is restored with no reconnection fee and no loss of information.

9.5. Effects. The suspension does not release the user from paying the amounts accrued up to the date of the suspension, nor does it prevent MedicAI from terminating the Service under clause 11 if the non-payment persists. It is the user's burden to keep their email address and payment method up to date.

10. Limitation of liability

10.1. Nature of the Service. MedicAI is a management and support tool. Clinical decisions are the sole responsibility of the healthcare professional. Suggestions generated by artificial intelligence are for guidance only, must be reviewed and validated by the professional before use, and do not replace medical judgment.

10.2. Excluded damages. MedicAI is not liable for indirect or incidental damages, loss of profits, loss of chance, or loss of business or clientele arising from the use of or inability to use the Service, nor for third-party claims arising from the information the user entered into the platform or from the user's use of it.

10.3. Monetary cap. Without prejudice to clause 10.4, MedicAI's total aggregate liability to the user on any account and for all events occurring within the same calendar year shall not exceed the total amounts actually paid by the user for the Service during the twelve (12) months preceding the event giving rise to the claim.

10.4. What is not limited. Nothing in these Terms limits or excludes MedicAI's liability for willful misconduct (dolo) or gross negligence, for harm caused to persons, or with respect to the rights that public-policy rules grant to the user and that cannot be waived in advance, including those that would apply to the user if Law 24.240 (Consumer Protection Act) were applicable. Nor does it limit MedicAI's liability for breach of the confidentiality obligation in clause 12.

10.5. Availability. This clause is without prejudice to clause 7: MedicAI does not guarantee uninterrupted availability of the Service.

11. Termination

The user may terminate the Service at any time, without stating a reason and without penalty, by giving notice through the means enabled on the platform or at the contact address in clause 16. Termination takes effect at the end of the current billing period, which the user retains in full and whose amounts are not refunded, unless the user expressly requests immediate cancellation.

MedicAI may terminate the Service for non-payment, after suspension under clause 9, or for a serious breach by the user, in both cases after giving formal notice to remedy the situation within ten (10) calendar days. MedicAI may also terminate the Service without cause with respect to the user, by giving at least thirty (30) calendar days' notice. The general discontinuation of the Service is governed by clause 6.7.

Upon termination, the user may request the export of their data in accordance with applicable law. In any case, the provisions of clause 6 regarding the user's own retention obligations remain in force.

12. Confidentiality and survival

The obligation of confidentiality and secrecy regarding the personal and health data processed through the Service survives without time limit, even after the termination of the contract (Article 10, Law 25.326). It binds MedicAI and its staff, and also the user and the persons who have accessed the platform under the accounts of the user's organization.

Clauses 4, 6, 10, 12 and 13 survive the termination of the contract, to the extent relevant.

13. Governing law, jurisdiction and complaints

These Terms are governed by the laws of the Argentine Republic.

For any dispute arising from these Terms, the parties submit to the jurisdiction of the ordinary courts of the Autonomous City of Buenos Aires.

Proviso. If Law 24.240 (Consumer Protection Act) applies to the user, the submission in the preceding paragraph does not displace or restrict the rights that those regulations grant to the user, including the rules of jurisdiction established in the user's favor, which prevail over what has been agreed. Nothing in these Terms shall be construed as an advance waiver by the user of non-waivable rights.

Complaints. Before resorting to the courts, the user may submit a complaint at the contact address in clause 16; MedicAI undertakes to respond within ten (10) business days. This is not a prerequisite for bringing any action. In matters of personal data protection, the user and the data subjects may file complaints with the Agency for Access to Public Information (AAIP, Agencia de Acceso a la Información Pública), the supervisory authority under Law 25.326.

14. AI Dictation Assistant

MedicAI offers the optional "Record with AI" ("Grabar con IA") feature to transcribe medical dictation. By using it:

• a) Your audio is processed by xAI Inc. (USA), is deleted after 30 days, and is NOT used to train models.
• b) The transcription is an aid. You are responsible for reviewing and validating the fields before saving (Art. 14, Law 26.529).
• c) The feature includes 1,500 minutes per month in the Sentinel add-on. There are no automatic overage charges: when you reach the limit, you must wait for the next period.
• d) MedicAI records usage metadata (duration, doctor, patient, timestamps) for billing and abuse prevention. It does NOT store the audio or the transcription on its infrastructure.

15. Term, versions and amendments of these Terms

MedicAI may amend these Terms. Any amendment shall be communicated to the user at least thirty (30) calendar days before it takes effect, by email to the registered address and by notice on the platform, stating what changes.

A user who does not accept the amendment may terminate the Service without penalty before it takes effect; in that case, the previous version applies until the date of cancellation. Use of the Service after the amendment takes effect constitutes acceptance of the new version.

Price changes are also governed by clause 8.

Each version of these Terms bears a date and version identifier. Previous versions are retained and remain available to the user, who may request them at the contact address in clause 16. Changes do not apply retroactively to events that occurred under a previous version.

16. Contact

For questions about these terms, contact us at narias@medicai.com.ar.